FAQs

SUPPORT

  • How do I contact your support team? 
    • Please send any customer support questions to: orders@getnaturalathlete.com
  • Can I buy Natural Athlete products in stores? 
    • All of our products can be purchased online from our website and/or on Amazon.
    • Select stores, gyms and doctors offices near our headquarters in Pleasant Grove, Utah may have some of our products. 
  • Can I ask Dr. Makin my personal health questions?
    • Due to the sensitive nature of asking and receiving important personal health advice, Dr. Makin will only lend medical advice to his patients he personally treats in his clinic. However, if you have questions that are more general in nature and/or have to do with Natural Athlete Nutrition products, he would love to help if he can. Please send any questions to orders@getnaturalathlete.com
  • Can I use a discount code on a Subscribe & Save order? 
    • The system will not allow us to combine discount codes with Subscribe & Save options. We have, however, created special Stack bundles that are already discounted 5% and can have additional discount codes applied on top. 

SHIPPING 

  • When will I receive my order? 
    • Estimated 2-8 Days, most will be 3-4 days. 
  • How can I track my order? 
    • We will send you a tracking number with your shipping confirmation so you can keep your eye on the price as it’s being shipped to your front step. 
  • Which carriers do you use to ship orders? 
    • We ship with USPS Priority Mail
  • Can I get my order shipped overnight?
    • At this time we do not offer overnight shipping.  
  • Do you ship outside of the US? 
    • At this time we do not ship outside of the US. 
  • What if my package is damaged or missing? 
    • Please contact customer support so we can help you (orders@getnaturalathlete.com)
  • Do you offer free shipping? 
    • We offer free priority shipping on all orders over $75. 
  • My package is being sent to the wrong address. How do I correct that? 
    • Please contact customer support so we can help you (orders@getnaturalathlete.com)

RETURNS 

  • What is your return policy? 
  • How do I return my order? 
    • Please contact customer support so we can help you (orders@getnaturalathlete.com)
    • There may be a 20% restocking fee in the case of a return that was not given a proper 2 week chance of trying to supplement as stated in the 30 day satisfaction guarantee requirements.
  • Do you offer exchanges? 
    • Unfortunately, once a supplement product has been open it may not be exchanged. 
  • How long does a refund take to process? 
    • Refunds may take 7-14 business days to process, depending on the bank. 

    SUBSCRIBE & SAVE

    • How do I access my account?
      • You will need to login here
    • My subscription order has already shipped. Can I still cancel? 
      • You may cancel your Subscribe & Save order for any orders that have not already processed and shipped but once they have processed and shipped it can no longer be canceled for that order. 
    • How does my subscription work? 
      • The orders you have set up on Subscribe & Save will automatically process and ship at the timeframe you chose when setting up the subscription. 
    • How do I edit my subscription?
      • Login to your account and click 'Manage Subscriptions'

    • How can I cancel my subscription? 
      • Once you have logged in and clicked on manage subscription, you will see the option to edit  or cancel your subscription. 
    • How can I add another subscription item to my account? 
      • When you are logged in you can click on subscriptions and at the bottom of your active subscriptions is an "+ Add Product" button. Click there and add the products you desire, they will ship with your next subscription.
    • How can I add a one-time item to an existing subscription?
      • You can go to our website and order like normal. It will be shipped separately as a non-subscription order. 
    • How do I swap/switch products? 
      • When you are logged in you can click on subscriptions and at the bottom of your active subscriptions is an "+ Add Product" button. Click there and add the products you desire and then remove the products you want to switch them with.
    • How do I skip my order? 
      • When you are logged in you can click on Delivery Schedule and you will be able to skip the next queued order.
    • How do I update my shipping and/or billing information?
      • When you are logged in you can click on Billing information.  That is where you can securely update your billing information. 
      • Shipping information is updated on the Subscriptions tab.
    • When will my credit card be charged?
      • The same day of the month that you initially made the purchase on the interval that was specified at checkout.

    PRODUCT 

    • Will my products expire? 
      • All of our products have a unique expiration date stamped on the bottle. 
      • By law, we are unable to recommend that you use an expired product. We suggest that our product is used within one year of being opened and prior to expiration. We cannot guarantee the product potency after one year of it being opened or after the product has expired. Please also take into consideration that these products do not contain preservatives.
    • Can I use these products if I am pregnant or nursing? 
      • Caution: As with any dietary supplement, consult your healthcare practitioner before using the product, especially if you are pregnant, nursing, or are otherwise under medical supervision. 
    • How long before I should see results?

                   That’s a tough question to answer because we all respond differently and  may have different amounts of inflammation and injury present. Without a crystal ball we wouldn’t be able to predict an exact outcome. However, we can do our best to give you an idea based off of averages that we see across the board: For mild cases of inflammation and injury: -usually 3-10 days For moderate cases of inflammation and injury: -usually 10-20 days For severe cases of inflammation and injury: -usually 20-45 days Of course, a huge factor in this is the source of the inflammation and injury… anything you can do to minimize the source, the faster it will show noticeable improvement. Factors like inflammatory foods, icing, rest, rolling out, stretching, hydration, chronic infection… all should be considered.


    CUSTOMER PROGRAMS 

    Wholesale and Ambassador 

    • Do you offer an Ambassador program? 
      • Yes! Check out our application and Ambassador Program details here.
    • Do you offer a Wholesale program? 

    PAYMENT & PRIVACY 

    • What forms of payment do you accept? 
      • Shop Pay, Google Pay, Pay Pal, Amazon Pay, Credit & Debit Cards
    • Can you charge my card if it’s expired?
      • We cannot process an expired card. 
    • Is your website secure? 
      • Yes! 

    DISCOUNTS & PROMOTIONS

      • How do I apply a discount code? 
        • Once you’ve clicked on the cart icon on the top right corner of your screen, review the contents of your cart and click “CHECKOUT.” Enter your code in the field marked “Discount Code” on the right side of your screen. Click “APPLY” and your discount will be deducted from the total. 
        • If you are shopping on your mobile device, you will enter the coupon code on the same screen that you enter your payment method.
      • Why isn’t my discount code working? 
        • There are a couple of different reasons your discount code may not be working: 
        • Are you trying to use more than one discount code? Only one discount code can be used at any time.
        • Are you trying to use the code on a one-time purchase or Subscribe & Save item? Subscriptions, promotions, & bundles are not eligible with codes since they are already discounted.
        • Are you trying to make your purchase on our site or Amazon? Our codes are only valid on our website.
        • Discount codes may be deactivated or expired
      • If you continue to have issues please contact us with screenshots of your cart and error message so we can help troubleshoot (orders@getnaturalathlete.com).
    • Can I use a discount code on a Subscribe & Save order? 
      • The system will not allow us to combine discount codes with Subscribe & Save options. We have, however, created special Stack bundles that are already discounted 5% and can have additional discount codes applied on top.

    OTHER

    • What are your capsules made out of? 
      • Our capsules are all natural ingredients - completely vegan - and made of veggies to make absorption quick and easy
    • How often should I take the vitamins & supplements? 
      • On the back of each bottle you will find recommendations on how much and how often to take each various vitamin & supplement
    • I have a question about one of your supplements, what should I do? 
      • Feel free to visit our website, go to the specific product page and read more information as well as reach out to us at orders@getnaturalathlete.com for any additional questions
    • I have a problem with my Amazon order, what should I do? 
      • For any Amazon orders please refer questions directly to Amazon as they are the ones handling and shipping everything on their end